Just Doctor Terms and Conditions

For patients

INFORMATION CONTAINED ON THIS PLATFORM IS OF A GENERAL NATURE ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE. YOU SHOULD NOT RELY UPON ANY INFORMATION ON THIS PLATFORM WITHOUT OBTAINING THE SPECIFIC ADVICE OF QUALIFIED HEALTH CARE PROFESSIONAL.

1. Definitions

Account

Means an online account made available to a health care professional by Just doctor to enable the professional to manage among other things its and access other digital services provided by Just doctor ( APP, Websites and Clinical Services ) .

Claim

Means, in relation to any person, a damage, loss, cost, fine, penalty, expense or liability incurred by the person or a claim, action, proceeding or demand made against the person, however arising and whether present or future, fixed or unascertained, actual, or contingent.

Content

Means any information or material of any kind published or made available to Just doctor by the professionals in connection with the software Services or the System (including material provided by a health care professional to Just Healthcare Professional).

2. Just Doctor key obligations

Just Doctor software service must:

1. Provide the Software Services in accordance with this Agreement.
2. Provide the Software Services in a competent and diligent manner.

collect, store, and disclose all personal information received by Just doctor from the healthcare professionals in accordance with the JUST Doctors Privacy Policy.

3. Health care Professionals key obligations

The Healthcare professional must:

1. Use the services solely in accordance with this Agreement.
2. Must have a license to practice issued by the regulatory body. Any regulatory body restrictions or changes in practice circumstances to be informed immediately to just doctor.
3. Ensure that any data and content provided via the System is accurate and up to date and remains accurate and up to date and it will indemnify Just Healthcare Professional for any claim resulting from outdated or inaccurate content.
4. Ensure that no children under the age of 16 use the System.
5. Ensure anyone who uses the System abides by these terms and the Healthcare Professional remains liable for the any activity on the account.
6. Maintain as confidential and keep secure any passwords or other security credentials relating to the Clinical Services.
7. Notify Just doctor of any security breaches to their account.
8. Comply with all applicable laws in relation to its use of the software Services.
9. Do not use the Services to :
   1. Post, publish or transmit any Content which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, hateful, or racially or ethnically or otherwise objectionable.
   2. Encourage conduct that is criminal, would give rise to civil liability or would otherwise violate any law.
   3. Harm children in any way
   4. Impersonate a person or entity or falsely state their affiliation with a person or entity
   5. Upload, post, transmit or otherwise make available any Content that infringes the rights of another party including but not limited to trademark, copyright, and other intellectual property rights
   6. Transmit or otherwise make available any material that contains software viruses or any other computer code, files designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

4. Software Services

Just doctor may make such changes to the software solution set out below and the System from time to time as Just doctor considers appropriate in its sole discretion. Please note that any arrangement, booking or contract for the provision of medical advice, assistance, diagnosis, treatment, or procedure listed on the Website is made directly between the patient and the Medical Professional, Just Doctor is not a party to such arrangement for treatments , diagnosis and outcomes. Just doctor only acts as a platform for flex users.

Clinic and Practice Management

Just Doctor software offers health care professionals to conduct consultations , appointments , issue prescriptions , referrals and offer sicknotes and several treatment notes in the solution along with uploading documents ( Images ,PDFs and Videos). The solutions allows to manage teams, obtain feedback and to conduct online chat functions with patients , teams and other just Healthcare Professional users. Also offers billing features for the professional or clinic management to bill for services.

Medicolegal Practice and Reporting Solution

This feature is included as extra services in the solution which allows the Medical experts to register , appoint and to build templated and a free text reported to Courts. Send emails and SMS to patients and instructors. Allows CSV files to build with the solution along with the reports and bills.

Communication services (Online and Video Consultations)

1. We provide audio and video consultations solutions to health and care professionals and Organizations. You can talk, chat, message health and care professionals involved in the Healthcare Professionals care (GPs, Hospital Professionals, Community Medical Professionals, Pharmacists, Dentist and Other health and Care Professionals)

Digital Health Diary for patients.

Our digital health diary is only for information only and it is not a replacement for a fully qualified Medical professional. The diary should never be used to manage or to diagnose the Healthcare Professionals medical condition. Our Digital health diary allows the Healthcare Professional to add data such as (Blood Pressure, Temperature, Pulse, Respiratory rate, Saturations, BMI, Height, Weight and Mood Changes)

Our Health Diary also allows the healthcare professionals to enter symptoms and monitor its severity.

Triage

Our Triage solution is to assist the healthcare professionals with the patients request. The aim of triage is to sign post the patient to get appropriate help and care and to prioritize the request. The questions and replies are sent to the patients’ health and care professional and Just doctor triage solution do not diagnose or provide treatments for any condition. The triage solution should never be used for a replacement for a fully qualified medical professional.

Just Doctor – Flex ( Web listing )

Flex plan offers an online platform for professionals to register and offer online or face to face or home visit services in accordance with Just doctor web flex policy. You are not employed directly by just doctor . The website offers a directory of professionals with multiple specialists with multiple service listings. The costs of consultations and treatments are set by the professionals in the platform. Just doctor acts as an intermediate with online bookings. Professionals registering for only Flex plan will not be able to register their own patients. They can only offer services for just doctor patients booked online.

Digital Private Practice

1. JUST Doctor may have own health and care professionals of multiple specialities to offer a digital health care practice and it would be like our clinical services solution.

5. Proxy

Using proxy to communicate with the health care professional is possible. We do not hold any responsibility for sending wrong information to proxy. We only provide a solution to send messages.

6. Subscriptions

Registered providers are charged a monthly per licence fees per professional or a medical expert paid monthly or yearly. Subscription date activation starts on the registration day regardless of activation. Failure ot make a payment will result in account being blocked and loss of acces and certain features.

Additional charges which are

SMS- Text messages charged per unit . Each unit is 160 characters.

Data storage – Just Doctor hosts its data in the highly secure AWS servers in UK , complying with GDPR rules. Data storage is paid monthly as packages as per the pricing plan.

Flex Plan

Flex Plan is free to use, just doctor do not charge a monthly fees for the usage of the software. Just doctor will charge a 10% percentage of the health professionals consultation cost with a maximum fee of £25 per booking .

Stripe Integration

Plans with billing options have a stripe integration feature. You can integrate your account to stripe. Just Doctor is not liable for any loss or damage caused by stripe or by your accounting process. Just doctor only facilitates stripe integration.

Flex payments

All flex ( Web booking ) payments from patients are processed through stripe or other approved payment gateway provider by just doctor.

Additional stripe card admin payments are added to the just doctor admin fees.

UK: 1.35% + £0.20 per transaction

Outside of the UK : 2.35% + $0.25/€0.25 per transaction

For transactions involving American Express (Amex):

A 2.5% surcharge applies to Amex transactions processed in the UK, Europe, or other non-US regions.

Your payments

Just doctor will deduct its admin and stripe cost from each transactions and rest paid into the health care professionals nominated account within the next 7 days.

Health care professional’s refunds are deducted from the weekly processing schedule with added is any stripe costs.

Downgrading plans

When the Healthcare Professional downgrade or terminate plans may involve loss of certain features, which just Healthcare Professional cannot be responsible for any loss.

7. Termination

Customer / Health Care professional Termination

If the Healthcare Professional has opted for a monthly subscription – the Healthcare Professional can terminate the terms any time or continue with the plan until the end of the monthly period.

If the Healthcare Professional has opted for a yearly plan , the Healthcare Professional can terminate early and just doctor is not liable to any refunds.

If the health care professionals license to practice or registration in the country has restrictions or sanctions, just Healthcare Professional has the right to terminate the account immediately. You can continue with view option following a view only subscription fees.

Termination by Just Healthcare Professional

Termination by Us: We reserve the right to terminate the license and the health care professionals account with immediate effect by providing written notice to the Healthcare Professional in the event that:

You commit a material breach of any provision of these terms of use; or

In the case of a breach capable of remedy, the Health care professional fail to rectify such breach within 10 working days following receipt of written notice from us requesting such remedy.

Effect of Termination: Upon any termination of the license or this agreement (regardless of the reason for termination), the following conditions apply:

All rights granted to the Healthcare Professional under this agreement shall immediately cease, and the Healthcare Professional will no longer have access to the licensed programs or any related services.

Any fees or charges incurred prior to termination, including unpaid invoices or accrued fees, shall remain payable.

Termination shall not affect any rights or liabilities that have accrued to either party prior to the date of termination, nor shall it affect the continuation of any provision of this agreement that is expressly or implicitly intended to remain in force after termination.

Data Transfer Upon Termination: In the event of termination due to a breakdown in the relationship, as determined by us, we will, upon the Professionals’ written request and within a reasonable time frame, package the Healthcare Professional data and assist in transferring it to another service provider of the Healthcare Professional choosing. You must provide us with all necessary information regarding the new provider to facilitate the secure transfer of data. Any costs associated with the transfer will be communicated to the Healthcare Professional in advance.

Survival of Terms: Provisions of this agreement that, by their nature, are intended to survive termination (including, but not limited to, those relating to intellectual property rights, confidentiality, limitation of liability, and outstanding payments) shall remain in full force and effect after the termination of this agreement.

8. Subscription Fees

Healthcare Professional Responsibility for Termination or Cancellation: It is solely the Healthcare professional’s responsibility, as the subscriber, to explicitly terminate or cancel any subscription by writing to Just doctor support email. Just doctor Limited shall not be liable for the return or refund of any excess fees paid if payments continue after the Healthcare Professional have submitted a cancellation or downgrade request.

Formal Written Notice Requirement:All cancellation or downgrade requests for any subscription, add-on, or support services must be submitted to us in writing. Verbal or informal cancellation requests will not be accepted. The cancellation will take effect only after we have received and acknowledged the Healthcare Professionals formal written notice.

Ongoing Payment Obligations:It is the Healthcare Professionals sole responsibility to cancel any standing orders, credit card payments, or direct debit arrangements linked to the Healthcare Professionals account(s) with Just Doctor limited . Failure to do so will result in continued billing, and Just Doctor Limited will not be liable to refund any payments made during this period. This includes situations where the Healthcare Professional terminate or close any locations within the Just doctor platform.

If written notice of cancellation is not received, our contract with the Healthcare Professional will remain in full effect, and the Healthcare Professional will continue to be liable for all fees incurred, regardless of whether or not the Healthcare Professional access the account, support services, or any add-ons.

No Refunds for Unused subscriptions: Just doctor Limited does not audit accounts, usage, or support agreements. Therefore, any continued payments made for subscriptions, add-ons, or support services will be assumed to indicate that the contract between us is still active and enforceable. No refunds or credits will be issued for unused services, support, or add-ons, even if the Healthcare Professional do not access the Healthcare Professionals account or utilize the services.

Contractual Obligations Remain Active: Until formal written cancellation is received and acknowledged by us, the contract between Just Healthcare Professional Limited and the Healthcare Professional will remain in full force, and all fees, including any recurring payments for subscriptions, add-ons, or support services, will remain payable. Failure to fulfill the Healthcare Professionals obligation to provide written notice will result in continued payment liabilities, with no right to claim refunds or credits for any reason.

9.Data

1. We, as a data processor, process data on behalf of the Healthcare Professional, our customers, (who are typically data controllers) in accordance with Article 28 of the GDPR.
2. If the Healthcare Professional cease to be a client of Just Healthcare Professional, we will hold the Healthcare Professional data for 90 days, after this period the Healthcare Professionals data will be permanently removed from our system.
3. Please note, if the Healthcare Professional cancel the direct debit or have repeated failed payments, and we are unable to contact the Healthcare Professional to setup an active subscription, we will write to the Healthcare Professional and let the Healthcare Professional know that the cancellation process has taken effect, and the Healthcare Professional should only expect us to hold the data for 90 days after this notice.
4. After data is removed from Just Doctor Professional, we cannot recover it under any circumstances, the Healthcare Professional data is the Healthcare Professionals responsibility.
5. If the Healthcare Professional do not access the account within 6 months, we will class the Healthcare Professionals account as no longer active, and the Healthcare Professional will cease to be a client, we will therefore delete the account and data.

10.Data Export

1. Data Export (Upon Account Termination): If the Healthcare Professional choose to terminate the Healthcare Professionals Just Doctor account, the Healthcare Professionals are entitled to a data export under the following conditions:
2. You must provide 30 days’ written notice of the Healthcare Professionals intent to cancel the Just Doctors account.
3. The export process may take up to 14 business days or more from the date the Healthcare Professionals account is closed, depending on the volume of data being exported.
4. Once the export data is complete, we will provide the Healthcare Professional with a copy of the data in a standard export format. Just Doctor Limited will not be liable for any delays or errors in the export process, and the Healthcare Professionals are responsible for ensuring the integrity and usability of the data post-export.

Data Export Limitations:

1. Just Doctor Limited will only export data in the formats available within the system at the time of the request. We are not obliged to provide data in any specific third-party format or integrate with external systems as part of the export process.
2. The managed export service does not include data transformation, customization, or the export of proprietary or third-party content not directly managed by Just Healthcare Professional.
3. After the termination of the Healthcare Professionals account and the completion of any requested data export, Just Doctor Limited will have no further obligations to retain or provide access to the Healthcare Professionals data.

Finality of Data Export:

1. Once a data export has been completed, the Healthcare Professional must confirm receipt and integrity of the data within 7 business days. After this period, Just Doctor Limited will consider the data export to be final and complete, and no further assistance or re-exports will be provided without an additional charge. Any requests for further exports after this time will be subject to additional fees and must be submitted in writing.
2. To ensure compliance with data protection laws, the Data Export processes outlined above are fully aligned with the Information Commissioner’s Office (ICO) guidelines, particularly in the context of data handling, security, and the rights of data subjects under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Security of Data Transfers:

1. The ICO emphasizes the importance of safeguarding personal data during any transfer process. The managed export service ensures that all data transfers are securely handled by qualified developers, adhering to best practices in data security to prevent unauthorized access, loss, or corruption during the export process.

Data Retention and Deletion:

1. The ICO recommends clearly defined retention periods and procedures for secure deletion of personal data when it is no longer required. By offering a clear data retention period (90 days post-termination) and a structured data deletion process, Just Doctor Limited ensures compliance with the principle of data minimization and the right to erasure under Article 17 of the UK GDPR.

Transparency and Accountability:

1. The ICO advises that organizations must be transparent about how data is handled, stored, and shared, and must ensure accountability for these processes. The clear, step-by-step explanation of the export options, the applicable fees, and the timeframe for the completion of exports is designed to meet the transparency and accountability obligations set forth in the UK GDPR.
2. By aligning with ICO guidelines, Just Doctor Limited ensures that its data export policies respect the rights of its clients and meet legal obligations for data handling, retention, and portability. This structured approach provides customers with control over their data, while protecting the integrity and security of personal information throughout the export process.

11. Data Protection

Data Protection:

1. Compliance with Data Protection Laws: Both Just Doctor Limited (hereinafter “we” or “us”) and the Healthcare Professional, as the customer, agree to comply with all applicable data protection legislation, including but not limited to the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and any other related legislation, regulations, or guidance as may be applicable during the term of this agreement.

Roles and Responsibilities:

1. As the data processor, Just Healthcare Professional Limited will process personal data on the Healthcare Professionals behalf (as the data controller) strictly in accordance with the instructions and provisions set forth in this agreement, and as required by applicable law. We will implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data processed under this agreement
2. As the data controller, the Healthcare Professional acknowledge that it is the Healthcare Professionals responsibility to ensure that any personal data the Healthcare Professional provide to us for processing has been lawfully obtained and that the Healthcare Professional have a valid legal basis for such processing, as required by data protection legislation.

Lawful Processing:

1. You, as the data controller, warrant that any personal data transferred to Just Doctor Limited for processing has been lawfully obtained, and that the Healthcare Professional have obtained all necessary consents and/or satisfied all legal requirements for the lawful processing of such data. We shall not be liable for any processing carried out in accordance with the Healthcare Professional instructions that is unlawful, inaccurate, or in breach of any data protection legislation.

Sub-Processors:

1. You agree that we may engage sub-processors to assist in the processing of personal data provided that:
2. We ensure that any sub-processors are contractually bound to comply with the same data protection obligations as outlined in this agreement.
3. We will remain fully liable for any acts or omissions of our sub-processors with respect to the processing of the Healthcare Professional personal data.
4. We will provide the Healthcare Professional with prior notice of any changes to our list of sub-processors, and the Healthcare Professional retain the right to object to the use of a specific sub-processor, provided that the Healthcare Professional objection is based on reasonable and lawful grounds. Should the Healthcare Professional object, we reserve the right to suspend or terminate services where necessary to comply with the Healthcare Professional objection.

Data Security and Breach Notification:

We shall implement appropriate security measures to protect personal data against unauthorized access, loss, or disclosure, in accordance with the Data Protection Act 2018 and the UK GDPR. In the event of a data breach, we will promptly notify the Healthcare Professional as soon as we become aware of the breach, providing sufficient information to enable the Healthcare Professional to fulfill any reporting obligations under applicable law. We will also take appropriate measures to mitigate the impact of the breach and prevent further incidents.

Data Subject Rights and Assistance:

We will provide reasonable assistance to the Healthcare Professional, the data controller, in responding to any requests from data subjects exercising their rights under the Data Protection Act 2018 or the UK GDPR, including but not limited to rights of access, rectification, and erasure. Any such assistance provided will be chargeable at our standard rates, unless required otherwise by law.

Data Transfers:

Just doctor is based in UK and its servers are based in UK. Data transfers outside the UK is not permitted and fully complies with UK GDPR guidelines.

Termination and Data Retention:

Upon termination of this agreement, we will, at the Healthcare professional direction, either securely delete or return all personal data processed on the Healthcare Professional behalf, unless otherwise required to retain such data under applicable law. If the Healthcare Professional requires the return or transfer of data, any associated costs will be communicated to the Healthcare Professional in advance and must be paid before the data is transferred.

Indemnification:

You, as the data controller, agree to indemnify and hold Just Doctor Limited harmless against any claims, fines, damages, or liabilities arising out of the Healthcare Professional breach of data protection laws or failure to obtain the necessary consents or legal basis for processing. We shall not be liable for any penalties, claims, or losses resulting from processing personal data in compliance with the Healthcare Professional instructions that may contravene applicable data protection laws.

Limitation of Liability:

Just doctor Limited’s total liability for any breach of this data protection clause or any data-related claims arising out of this agreement shall be limited to the extent permissible under applicable law. We will not be held liable for indirect, consequential, or incidental damages arising from data protection breaches, unless such breaches result from our gross negligence or willful misconduct.

12. Refunds

1. Just doctor does not offer any refunds to the Healthcare professionals subscriptions, they continue to the end period. Just doctor do not offer refunds for the unused subscription period.
2. Acceptable payment methods
3. Just doctor accepts stripe as a payment platform which accepts all major credit and debit cards.

SMS Credits :

No refunds are issues for unused SMS credits after termination.

Data Storage :

If the Healthcare Professional has purchased a large data space on termination the Healthcare Professional will be moved to the bracket tier of the Healthcare professionals actual storage and charged monthly if the Healthcare Professional wish a view only service. No refunds are offered for unused data space.

13.Termination or Cancellation – Subscriptions

Healthcare Professional Responsibility for Termination or Cancellation: It is solely the Healthcare professionals responsibility, as the subscriber, to explicitly terminate or cancel any subscription, add-on, or support services provided by Just doctor Limited, notice of which must be served in writing . Just doctor Limited shall not be liable for the return or refund of any excess fees paid if payments continue after the Healthcare Professional have submitted a cancellation or downgrade request.

Formal Written Notice Requirement: All cancellation or downgrade requests for any subscription, add-on, or support services must be submitted to us in writing. Verbal or informal cancellation requests will not be accepted. The cancellation will take effect only after we have received and acknowledged the Healthcare Professionals formal written notice.

Ongoing Payment Obligations: It is the Healthcare Professionals sole responsibility to cancel any standing orders, credit card payments, or direct debit arrangements linked to the Healthcare Professionals account(s) with Just doctor Limited. Failure to do so will result in continued billing, and Just doctor Limited will not be liable to refund any payments made during this period. This includes situations where the Healthcare Professional terminate or close any locations within the Just doctor platform. If written notice of cancellation is not received, our contract with the Healthcare Professional will remain in full effect, and the Healthcare Professional will continue to be liable for all fees incurred, regardless of whether or not the Healthcare Professional access the account, support services, or any add-ons.

No Refunds for Unused subscriptions: Just Doctor Limited does not audit accounts, usage, or support agreements. Therefore, any continued payments made for subscriptions, add-ons, or support services will be assumed to indicate that the contract between us is still active and enforceable. No refunds or credits will be issued for unused services, support, or add-ons, even if the Healthcare Professional does not access the Healthcare Professionals account or utilize the services.

Contractual Obligations Remain Active: Until formal written cancellation is received and acknowledged by us, the contract between Just Doctor Limited and the Healthcare Professional will remain in full force, and all fees, including any recurring payments for subscriptions, add-ons, or support services, will remain payable. Failure to fulfill the Healthcare Professionals obligation to provide written notice will result in continued payment liabilities, with no right to claim refunds or credits for any reason.

14. Intellectual Property rights

The licensed software, program materials, and all associated intellectual property rights, whether existing now or arising in the future, are and shall remain the exclusive property of Just Doctor Ltd. (hereinafter “Licensor”). This includes, but is not limited to, copyright, patents, trade secrets, trademarks, design rights, database rights, and any other proprietary rights related to the licensed program materials. You, as the licensee, are granted a limited, non-exclusive, non-transferable, and revocable license to use the software and associated materials solely for the purpose of accessing and utilizing the services provided under this agreement. This license does not confer any ownership or rights in the underlying software or intellectual property, other than the limited rights expressly granted herein.

You agree not to, and will not permit any third party to:

Copy, modify, distribute, sell, or lease any part of the licensed program materials.

Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the software, except where such activities are expressly permitted by law or this agreement.

Use the licensed materials in a manner that infringes or violates our intellectual property rights or those of any third party.

Any enhancements, improvements, or modifications to the software or program materials, whether suggested by the Healthcare Professional or any third party, shall automatically become the property of Just doctor limited. without any further compensation or obligation to the Healthcare Professional.

The Licensor reserves all rights not expressly granted to the Healthcare Professional under this agreement. Any unauthorized use of the licensed program materials or any violation of the terms herein may result in the termination of the Healthcare Professional license and access to the services provided.

All intellectual property rights in the software Services, and in all Just doctor know how, software, materials and methodologies used in providing or incorporated into the software Services, the system (collectively the "IPR") remains vested in Just doctor , and the Healthcare Professional has no rights in relation to that IPR.

The Healthcare Professional must use the software Services solely for the purposes set out in this Agreement and not make any commercial use of the software Services, including by reselling the Services to any party.

The Healthcare Professional must not copy, alter, modify, reproduce, reverse-engineer, derive or develop the software Services, any software used by Just doctor to provide the software Services or any IPR or any part of them or attempt to do any of those things.

The Healthcare Professional must not use any Just doctor logo or trademark (other than as specifically authorized under this Agreement and in materials specifically approved by Just doctor ) without the prior written consent of Just doctor .

15. Warranties

We warrant that, in performing our obligations under these terms of use, we will exercise a standard of care and skill consistent with industry standards currently prevailing in the software sector. Furthermore, we warrant that all personnel involved in the provision of services will possess the necessary qualifications and experience appropriate for the tasks assigned to them.

The warranties provided herein are contingent upon the Healthcare Professional compliance with the obligations outlined in these terms of use. These warranties are also subject to the limitations and exclusions of liability set forth in this agreement. Specifically, the warranties shall not apply if any defect or issue with the licensed programs results from, or is exacerbated by, any of the following:

Incorrect use, improper operation, or corruption of the licensed programs.

Any unauthorized modification, alteration, or customization of the licensed programs.

Use of the licensed programs in conjunction with other software, hardware, or equipment that is incompatible or not recommended by us.

To the fullest extent permitted by applicable law, we:

Disclaim all other warranties, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or the ability to achieve any specific result.

Do not warrant that the licensed programs will be error-free, nor do we guarantee uninterrupted use of the licensed programs. The Licensee acknowledges and agrees that the presence of such errors or interruptions shall not constitute a breach of these terms of use.

The Healthcare Professional acknowledges and agrees that Just doctor is not a healthcare provider directly and is not liable in any respect for the care of a Healthcare Professional.

The Healthcare Professional indemnifies Just Doctor against all Claims arising from or related to any treatment received (or which was failed to be received) by the Healthcare Professional or arising from or related to the Healthcare Professional's wrongful use of the software Services or arising from or related to a breach of applicable privacy laws.

We make no warranty that the System or the software Services will meet the Healthcare Professionals’ requirements or that the software Services will be uninterrupted, 100% secure or error-free, or that defects, if any, will be corrected. We are not responsible for transmission errors, or any corruption or compromise of data carried over local or interchange telecommunication carriers.

We will take all reasonable precautions to protect against failure of our equipment and software and will perform regular back-ups of all data stored. You acknowledge and accept that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the System and/or the Clinical Services, in which circumstances any booked Appointments shall be deemed a Disrupted Appointment. Our back-up and restoration plan and SLAs are available on request.

We do not guarantee that the System will be secure or free from bugs or viruses. You are responsible for configuring the Healthcare Professional Devices to access the System. You should use the Healthcare Professionals own virus protection software.

WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS; OR ANY TREATMENT, ACTION OR APPLICATION OR PREPARATION OF MEDICATION BASED ON INFORMATION OFFERED OR PROVIDED VIA THE PLATFORM OR SERVICES.

We do not endorse the promotions, products, or services of any third parties, nor do we warrant or validate the accuracy of any third-party advertisements, promotions, communications, or other materials. We do not assume any responsibility or liability for the accuracy of information contained on any third-party web sites

16. Privacy Policy and System use

The Healthcare Professional agrees that Just doctor has made them aware of Just doctors’ practices and policies related to the collection, use and storage of personal and health data, which is electronic, further detail of which can be found in Just doctors privacy Policy. The Healthcare Professional consents to the use, in accordance with Just doctors Privacy Policy, of any personal information provided to Just doctor.

The use of the System by the Healthcare Professional is subject to the terms and conditions that apply to the use of and access to the System, and the Healthcare Professional agrees to comply with and be bound by those terms and conditions.

Just doctor is merely a platform for the storage of electronic health records and does not have any control over when to store, delete or transfer this data which will be decided by the professional during an active subscription.

We are not responsible for viruses and the Healthcare Professional must not introduce them. You are responsible for configuring the Healthcare Professional information technology, computer programs and platform to access our site. You should use the Healthcare Professionals’ own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, the Healthcare Professional would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing the Healthcare Professional identity to them. In the event of such a breach, the Healthcare Professional right to use our site will cease immediately.

17. Force Majeure

A party to this Agreement is not liable for any delay or failure to perform its obligations pursuant to the Agreement if such delay is due to Force Majeure. In this Agreement, "Force Majeure" means a circumstance beyond the reasonable control of the non-performing party.

If any delay or failure of a party to perform its obligations is caused by Force Majeure, the performance of that party's obligations will be suspended for the period of the delay.

No Liability for Force Majeure Events: Neither Just doctor Limited (“we” or “us”) nor the Healthcare Professional, the customer, shall be liable for any failure or delay in performing any of our respective obligations under this agreement where such failure or delay results from any event or circumstance that is beyond the reasonable control of the affected party (“Force Majeure Event”). Force Majeure Events include, but are not limited to:

Failure of one or more of our servers or infrastructure,

Power outages or electrical failures,

Internet service provider (ISP) failures or interruptions,

Industrial action, strikes, or labor disputes,

Civil unrest or disturbances,

Natural disasters such as fire, flood, storms, earthquakes, or other acts of nature,

Acts of terrorism, acts of war, or other threats to public safety,

Governmental or regulatory actions, orders, or restrictions,

Pandemics, epidemics, or other public health emergencies,

Any other event or circumstance beyond the reasonable control of the party affected by the delay or failure.

Notice of Force Majeure Event: The affected party must provide prompt written notice to the other party as soon as reasonably practicable after becoming aware of a Force Majeure Event, detailing the nature of the event, its expected duration, and the extent to which the party’s ability to perform its obligations will be affected.

Suspension of Obligations: During the occurrence of a Force Majeure Event, the affected party’s obligations under this agreement will be suspended to the extent necessary and for the duration of the Force Majeure Event. However, both parties agree to take reasonable steps to mitigate the impact of the event and resume full performance of their obligations as soon as the Force Majeure Event is resolved.

Termination Due to Extended Force Majeure Event: If the Force Majeure Event continues for a continuous period of more than 14 days, either party may terminate this agreement by providing written notice to the other party. Upon termination due to a Force Majeure Event, neither party will have any further liability to the other except for payment of any outstanding fees or charges accrued up to the date of termination.

Limitation of Liability During Force Majeure Event: Just doctor Limited shall not be liable for any damages, losses, or claims arising directly or indirectly from its failure to perform or delay in performing any of its obligations during the period of the Force Majeure Event, provided that reasonable efforts are made to resume services as soon as practicable.

Exclusions: Force Majeure Events do not include circumstances arising from:

Any failure or delay caused by the Healthcare professionals’ own actions or negligence, including failure to maintain sufficient internet connectivity or failure to adhere to the terms of this agreement.

The obligation to pay any fees, charges, or other amounts owed under this agreement, which shall not be excused by a Force Majeure Event. Payment obligations remain enforceable throughout the duration of any such event.

18. Accounts & Passwords

Registration Requirement: To access and use the Just doctor services (“Software Service”), the Healthcare Professional must be a registered user. By registering for an account, the Healthcare Professional agrees to provide accurate, up-to-date, and complete information during the registration process. Failure to provide accurate information may result in the suspension or termination of the Healthcare professional’s account.

Account Information Accuracy: You are responsible for ensuring that all information provided during registration, and any updates to the Healthcare Professional account, are accurate, truthful, and current. Just doctor Limited is not liable for any issues or delays arising from the provision of inaccurate or incomplete information.

Password Security: You are solely responsible for keeping the Healthcare Professional account password secure and confidential. You must take all necessary precautions to ensure that the Healthcare Professional password is not disclosed to or accessible by any third party. Just doctor Limited will not be held liable for any loss or damage resulting from the Healthcare Professionals failure to protect the Healthcare Professionals account credentials.

Responsibility for Account Activity:You are fully responsible and liable for all activities conducted under the Healthcare Professionals account, regardless of whether the activities are authorized by the Healthcare Professional. This includes any actions taken by third parties who have gained access to the Healthcare Professionals account due to the Healthcare Professionals failure to maintain confidentiality of the Healthcare Professionals password. Just doctor Limited will not be liable for any unauthorized access or use of the Healthcare Professionals account.

Prevention of Unauthorized Access:You must use all reasonable endeavors to prevent unauthorized access to or use of the software Service. If the Healthcare Professional suspects or become aware of any unauthorized access or use of the Healthcare Professionals account, the Healthcare Professional must notify us immediately at . You are responsible for any losses, damages, or claims resulting from unauthorized access to the Healthcare Professionals account if the Healthcare Professional fails to notify us promptly.

Account Security Measures: Just Doctor Limited may, at its discretion, implement additional security measures to protect user accounts, including but not limited to two-factor authentication, account activity monitoring, and password reset protocols. However, the implementation of such measures does not relieve the Healthcare Professional of the Healthcare Professional responsibility to maintain the security of the Healthcare professionals account.

Suspension or Termination for Breach: Just doctor Limited reserves the right to suspend or terminate the Healthcare Professionals account if it has reason to believe that the Healthcare Professional have breached any of the above provisions, including failure to provide accurate information or failure to maintain the security of the Healthcare Professionals account. In the event of suspension or termination, the Healthcare Professional remains liable for any outstanding fees or obligations.

19. Acceptable Use

This section of the agreement governs the Healthcare Professionals acceptable use of the Just doctor Software service (“Software Service”). It ensures that the Healthcare Professional do not use the Software Service for any illegal or prohibited purposes and outlines the Healthcare Professionals responsibilities regarding the Healthcare Professional conduct and data.

Responsible Use and Conduct: You are solely responsible for the Healthcare professionals’ conduct and any data the Healthcare Professional or the Healthcare professionals authorized users input, upload, or otherwise process using the Clinical Service. You warrant that the Healthcare Professional have all necessary rights, licenses, authorizations, and consents required to use the software service and handle the Healthcare Professionals data, including compliance with applicable laws and regulations. Just doctor Limited shall not be held liable for any misuse of data or non-compliance with legal obligations on the Healthcare Professionals part.

Indemnification: You agree to indemnify, defend, and hold harmless Just doctor Limited, its officers, directors, employees, and agents from and against any and all claims, liabilities, losses, costs, damages, or expenses (including legal fees) arising out of or related to:

20. Your data

Your use of the software Service, or

Any violation of these Terms of software Service by the Healthcare Professional, the Healthcare Professional employees, contractors, agents, or any other third party accessing the software Service through the Healthcare professional’s account.

Permitted Use of the Software Service: The Software Service, including any software that forms part of the software service, is provided solely for the Healthcare Professionals personal use or internal business purposes. You agree that the Healthcare Professionals use will comply with all applicable laws, rules, and regulations, including but not limited to data privacy laws, and that Healthcare Professionals use will not infringe upon or violate the rights of any third party.

Prohibition on Sharing Login Credentials: Under no circumstances are the Healthcare Professional permitted to share login credentials with any third party, including but not limited to competitors, agencies, or web development companies. You are responsible for maintaining the confidentiality of the Healthcare Professionals login credentials and any misuse or unauthorized access resulting from the Healthcare Professionals’ failure to do so.

User Limitations: The number of users permitted to access the software is restricted based on the plan the Healthcare Professional have purchased. You must not allow additional users beyond the agreed limit to access or use the Clinical Service. Any unauthorized users may result in the termination of the Healthcare Professionals account or additional fees being levied.

Data Migration and Additional Charges: While we may assist with account imports and data migration from previous systems, please note that hosting large amounts of files is a chargeable service. You will be informed of any such charges prior to the commencement of the migration process. You acknowledge that some reports may not work with data that has been migrated from previous systems, and it is recommended that reports be run from the date of the Healthcare Professionals implementation moving forward.

Unauthorized Use and Legal Consequences: Any unauthorized use of the software Service, including exceeding user limits or sharing login credentials with unauthorized third parties, constitutes a violation of these Terms of Service and may breach applicable English law. Such violations may subject the Healthcare Professional, the Healthcare Professionals staff, or the Healthcare Professionals company to civil and criminal penalties.

Software Service Availability: While we strive to make the Service available 24 hours a day, seven days a week, the Healthcare Professional acknowledge and agree that the Service may occasionally be unavailable during planned or unplanned maintenance periods. We will endeavor to schedule maintenance outside of normal business hours wherever possible but reserve the right to perform unscheduled maintenance at any time.

21. Severance

If any provision or part of a provision in these terms of use is found to be unlawful, invalid, or otherwise unenforceable by a court or other competent authority, that provision or part-provision shall be deemed severed from the remainder of these terms of use. The severance of such provision shall not affect the validity and enforceability of the remaining provisions, which shall continue to be fully effective and enforceable to the fullest extent permitted by law.

Both parties agree that, if necessary, the invalid or unenforceable provision shall be modified to the minimum extent required to make it valid, legal, and enforceable. Any such modification will be in line with the original purpose of the provision, ensuring that the fundamental intent of the agreement remains intact.

22. Successors

This Agreement shall be binding upon and shall inure to the benefit of both parties, their respective successors, and permitted assignees. Any reference to a “Party” in this Agreement includes references to that Party’s successors or permitted assignees. For the purposes of this Agreement, references to a Party shall include any individual or entity:

Who is, at the relevant time, entitled by way of assignment, novation, or any other means, to that Party’s rights under this Agreement, or any interest in those rights; or

Who, as an administrator, liquidator, or in any similar capacity, is entitled to exercise the rights of that Party under this Agreement, including any person to whom those rights, or any interest in those rights, are transferred or pass as a result of a merger, acquisition, division, reconstruction, or other reorganization involving that Party.

Additionally, references to a Party’s rights in this Agreement include any similar rights to which another person becomes entitled as a result of a novation of this Agreement, or any other transfer of rights, duly constituted by these terms of use.

23. Privacy And Data Protection

Roles Under the GDPR:

For the purposes of compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), Just doctor limited (“Just doctor ”) is designated as the Data Processor, and the Healthcare Professional, the Client, are designated as the Data Controller.

Privacy Policy:

Use of the Just doctor website and services is governed by Just doctor Privacy Policy, which is incorporated into these terms of use by reference. The Privacy Policy can be accessed on our website and should be reviewed in conjunction with these terms.

Appointment of Just doctor as Processor:

As the Data Controller, the Client appoints Just doctor as a Data Processor to process personal data on the Client’s behalf as necessary to provide the services outlined in this agreement. The scope of processing is limited to the services and purposes described herein.

Purpose and Scope of Processing:

Just doctor will process personal data only as necessary to provide the services requested by the Client or as otherwise required to comply with applicable laws or regulatory requirements. Just Healthcare Professional will not process personal data for any other purposes unless explicitly instructed by the Client in writing.

Confidentiality:

Just doctor will ensure that all personnel with access to personal data are bound by a duty of confidentiality, whether through employment agreements, contracts, or legal obligations.

Security Measures:

Just doctor will implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure, as well as unlawful processing. These measures are designed to ensure the security of data in compliance with the GDPR. For further details, please refer to our Data Security Article, which outlines some of the key security measures in place.

Sub processors:

The Client authorizes Just doctor to engage sub processors as deemed necessary for the provision of the services. Just doctor will ensure that any sub processors are subject to contractual obligations that comply with GDPR standards. A list of sub processors will be made available to the Client upon request.

Assistance with Data Subject Rights:

Just doctor will assist the Client in responding to any data subject requests, including those related to access, rectification, erasure, and restriction of processing, in accordance with the GDPR. Any assistance provided may be subject to additional charges based on the scope of the request.

Assistance with GDPR Compliance:

Just doctor will assist the Client in ensuring compliance with the GDPR in areas including, but not limited to, the security of processing, notification of personal data breaches, and the conducting of data protection impact assessments (DPIAs) as required by law.

Data Access and Deletion:

Just doctor will provide mechanisms for the Client to access all personal data at any time. The Client can also request the deletion of a single data subject’s records or the deletion of all personal data at the end of the contract. Just doctor will ensure that such requests are actioned promptly and in compliance with GDPR.

Reporting of Unlawful Instructions:

Just doctor will immediately inform the Client if it receives any instruction that violates the GDPR or other applicable data protection laws. Just doctor will not be required to carry out any such instructions and will notify the Client of the legal implications.

Just Doctors Independent GDPR Obligations:

Nothing in this contract relieves Just doctor of its own direct responsibilities and obligations under the GDPR. Just doctor remains independently responsible for ensuring its own compliance with the GDPR, including, but not limited to, maintaining appropriate security measures and reporting personal data breaches to relevant authorities where necessary.

24. Nature of Agreement

Personal Agreement & Assignment Restrictions:

This agreement, as outlined in these terms of use, is personal to both Just doctor Limited (“we” or “us”) and the Healthcare Professional, the client (“the Healthcare Professional”), and neither party may assign, mortgage, charge (other than by floating charge), sublicense, or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party. Such consent shall not be unreasonably withheld.

Permitted Assignment:

Notwithstanding the above, either party may assign or transfer this agreement, and the rights contained herein to:

An acquirer of all or substantially all of that party’s equity securities, assets, or business related to the subject matter of this agreement, or

An affiliate entity under common control with the assigning party, without requiring further consent.

Any attempted assignment or transfer in violation of this provision shall be considered void and without effect.

Entire Agreement:

This agreement, together with these terms of use, constitutes the entire agreement between us and the Healthcare Professional regarding the subject matter contained herein. It supersedes any prior or contemporaneous agreements, understandings, negotiations, or representations, whether written or oral, relating to the subject matter. No modification, amendment, or alteration of this agreement shall be valid unless in writing and signed by duly authorized representatives of both parties.

No Reliance on External Representations:

Both parties acknowledge that in entering into this agreement, neither party has relied on any representation, warranty, or other statement, except as expressly provided in this agreement and these terms of use. To the fullest extent permitted by law, all conditions, warranties, or other terms implied by statute or common law are excluded.

No Waiver:

No failure or delay by either party in exercising any right, power, or remedy under this agreement shall constitute a waiver of that right, power, or remedy, nor shall it preclude or restrict the further exercise of any such right, power, or remedy. Additionally, no waiver of any breach or default by either party shall be deemed to be a waiver of any subsequent breach or default, whether of the same or any other provision.

25. Agreement of Terms

Acceptance of Terms:

By placing the Healthcare Professional order, paying any setup fee, or setting up any payment method for the Just doctor service, the Healthcare Professional acknowledge and agree to be legally bound by these terms of use. This agreement will remain in full force and effect until it is replaced or updated as per the provisions below. Additionally, logging into the software constitutes acknowledgment and acceptance of the terms of use.

Binding Nature of Setup Fees and Payment Methods:

Your payment of any setup fees or the Healthcare Professional provision of payment details for subscription services is considered the Healthcare Professional express agreement to these terms of use. This constitutes a legally binding contract between the Healthcare Professional and Just doctor Limited.

Changes to Terms of Use:

Just doctor Limited reserves the right to modify, update, or change these terms of use at any time, at its sole discretion. Any changes to the terms will take effect immediately upon being posted on our website or within the Just doctor platform.

Notice of Changes:

We reserve the right to modify these terms of use at any time. Any changes will be effective immediately upon posting them to this page, and we will not be obligated to provide individual or explicit notice of any updates. By continuing to use or access our services after the changes have been posted, the Healthcare Professional acknowledge and agree to the revised terms. It is solely the Healthcare Professional responsibility to review these terms of use regularly to ensure that the Healthcare Professional are aware of any modifications and remain in compliance. Failure to review the updated terms does not absolve the Healthcare Professional of the Healthcare Professionals responsibility to comply with the revised terms of use.

Acceptance of New Terms:

By continuing to access or use the Just doctor service after any changes to the terms of use have been posted or communicated to the Healthcare Professional, the Healthcare Professional acknowledge and agree to be bound by the updated terms. Each time the Healthcare Professional log into and use the service, the Healthcare Professional confirm the Healthcare Professional acceptance of the latest version of the terms of use.

Continued Use and Binding Nature:

Continued use of the Just doctor service, including logging in or making use of any of the features provided, will constitute the Healthcare Professionals continued agreement to these terms of use. You are bound by these terms as long as the Healthcare Professional continues to use the service.

Disagreement with Terms:

If the Healthcare Professional does not agree to any changes made to the terms of use, the Healthcare Professional must stop using the service immediately and notify us in writing. Your continued use of the Just doctor service after changes have been posted constitutes the Healthcare Professionals acceptance of the updated terms.

26. Chargebacks

Suspension of Account Upon Chargeback:

If a direct debit chargeback is initiated or completed for any amount while the Healthcare Professional have an active subscription with Just doctor Limited (“Just doctor ”), the Healthcare Professionals account will be immediately suspended. During this suspension, the Healthcare Professional will not be able to access the Healthcare Professionals account or any associated services until the matter has been reviewed and resolved by our team.

Investigation Period:

The investigation into the chargeback may take 24-48 hours. During this time, our team will review the circumstances of the chargeback and determine whether the account can be reactivated. We will notify the Healthcare Professional as soon as the investigation is concluded and inform the Healthcare Professional of the next steps, if any.

Resolution Requirements:

If the chargeback is found to be legitimate, the Healthcare Professional account may remain suspended until any outstanding balances are cleared. If the chargeback is determined to have been initiated in error or without valid cause, the Healthcare Professionals account will be reactivated once the disputed amount has been successfully collected, and normal access will be restored.

No Liability for Loss of Access:

Just doctor Limited shall not be liable for any losses, damages, or claims arising from the suspension of the Healthcare Professionals account due to a chargeback. It is the Healthcare Professionals responsibility to ensure that payments are made in accordance with the terms of the Healthcare Professionals subscription agreement.

Prevention of Future Chargebacks:

In cases where repeated or unjustified chargebacks occur, Just doctor Limited reserves the right to terminate the Healthcare Professionals account or require an alternative payment method for future transactions.

Non-Entitlement to Chargeback:

By completing an order form and using Just doctor services, the Healthcare Professional acknowledge and agree that the Healthcare Professional are not legally entitled to initiate a credit or debit card chargeback against Just doctor Limited. Our terms of service and specifically this provision may be submitted to the bank merchant to demonstrate that the Healthcare Professional understood and accepted these terms, and that no right to claim a chargeback exists. Accordingly, Just doctor Limited may request the merchant to rule in our favor if a chargeback is attempted.

27. Limitation of Liability and Use of Third-Party Providers

Third-Party Hosting and Service Providers:

We utilize reputable third-party providers to support service operations, including AWS for data hosting and for emails, Fire text for SMS delivery within the UK, and Telynx for SMS delivery outside the UK. These providers ensure the infrastructure and communications necessary for our platform to operate securely and efficiently.

Liability Limitation:

Although we strive for high standards in security and reliability, we disclaim liability for any service disruptions, data breaches, or other issues arising from the actions or failures of these third-party providers. We make no warranties for their continuous or error-free performance, as these services are outside our direct control.

User Responsibility:

Users are responsible for the security of their own accounts, including safeguarding login credentials, and for promptly notifying us of any suspected unauthorized access or misuse.

Data Storage and Backup:

While we perform regular data backups to enhance security and resilience, we cannot guarantee the indefinite retention of data and reserve the right to modify or delete stored data as needed to maintain service functionality.

28. General

Nothing in these terms and conditions is to be construed as creating a partnership between Just doctor and the Healthcare Professional nor to constitute either party as the agent of the other.

This Agreement will be governed by and construed in accordance with the laws England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Just doctor may, at any time, amend the Healthcare Professional Agreement, including, but not limited to, adding, or amending any fees and charges for the Services (Variation of Terms). Just doctor will provide the Healthcare Professional with at least 30 days’ notice of any Variation of Terms. A Variation of Terms takes effect on the date set out in the notice given by Just doctor. If the Healthcare Professional does not wish to continue to receive the Services after the Variation of Terms, then it may terminate this Agreement. The Healthcare Professional’s continued use of the Services or the System after the effective date of the Variation of Terms shall be deemed to constitute acceptance by the member of such amendments. Any rights or liabilities arises prior to the effective date of any amendment to this Agreement will be unaffected by the Variation of Terms.

How to make a Complaint

If the Healthcare Professional are not satisfied with our service, contact us to discuss the problem

( admin@justdoctor.co.uk). We reply as per our complaints policy.

Last Updated 04.12.2024